Shipping and returns
Shipping
You can order products in this website no matter where you are in the world. We dispatch the packages via GLS or Post of Slovenia, within 5 working days after your purchase.
Shipping costs vary depending on your country location.
SLOVENIA
Shipping costs: 3,5 € – 5 €
Delivery time: 1 to 3 working days
EUROPE
Shipping costs: 8 € – 15 €
Delivery time: 3 to 7 working days
REST OF THE WORLD
Shipping costs: 10 € – 20 €
Delivery time: 5 to 10 working days
Returns
All items are non-refundable unless damaged upon arrival. Please contact me within 7 days of receiving your order to be issued a replacement or refund.
Exchanges are not part of our returns policy.
Shipping fee back to us will be at your charge. Make sure to use tracking with your parcels to avoid losing them on the way back to our stock.
What if there is a problem with my order?
Please send an email with your order number to info@alledanna.com and I’ll get back to you as soon as I can.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.